Patient Information
Frequently Asked
Questions
Helpful answers about appointments, insurance, dental visits, and care at Maidstone Dental.
Are you accepting new patients?
Yes. Maidstone Dental welcomes new patients and families from nearby communities. Many of the people we see come from surrounding rural areas for care closer to home.
What should I expect during my first visit?
Your first appointment may include a review of your medical and dental history, a comprehensive examination, any necessary X-rays, and a discussion about your oral health goals and treatment options.
What should I bring to my first appointment?
Please bring your insurance information, a list of medications you are currently taking, and any relevant dental records if available.
How often should I visit the dentist?
Most patients benefit from regular examinations and hygiene appointments, although the recommended frequency may vary based on individual oral health needs.
Can I transfer from another dental office?
Yes. If you are changing dental providers, our team can help coordinate the transfer of records when appropriate.
Can you request records from my previous dentist?
Yes. With your authorization, we can assist in obtaining relevant records from your previous dental office.
Do you see children?
Yes. Maidstone Dental welcomes children of all ages and provides dental care for the entire family.
When should my child have their first dental visit?
The Canadian Dental Association recommends a child's first dental visit within six months of the first tooth erupting or by their first birthday.
Can my children and I request appointments on the same day?
Whenever possible, we are happy to accommodate family scheduling requests.
What if my child is nervous about visiting the dentist?
Our team works to create a positive and comfortable experience for children and will take the time to help them feel at ease during their visit.
Do you provide preventive care for children?
Yes. We offer examinations, hygiene appointments, fluoride treatments, and other preventive services tailored to children's oral health needs.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes. Maidstone Dental welcomes eligible patients covered under the Canadian Dental Care Plan (CDCP).
Does CDCP cover all dental treatment costs?
Coverage varies depending on eligibility, treatment needs, and the services covered under the program. Some services may require a co-payment or may not be fully covered.
Will I know my costs before treatment begins?
Yes. We strive to provide clear information regarding treatment recommendations, fees, insurance coverage, and any potential out-of-pocket expenses.
Do you offer direct billing to insurance?
We can assist patients with submitting insurance claims and help explain available coverage whenever possible.
Where is Maidstone Dental located?
We are located at 119 Main Street, Maidstone, SK S0M 1M0.
Is parking available?
Street parking is available on Main Street. If you have specific parking or access needs, please contact our office.
Is your office wheelchair accessible?
Please contact our office before your visit if you have mobility or access questions so we can help you plan your appointment.
Are accessible parking spaces available?
Please contact our office if you have specific accessibility needs and we will do our best to assist you.
Can I take public transit to your office?
We are located on Main Street in Maidstone. Please contact us if you need help planning your visit.
How do I book an appointment?
Appointments can be booked by contacting our office directly by phone or through the appointment request options available on our website.
Can I book online?
Patients may request appointments online through our website.
What if I need to reschedule my appointment?
If you need to reschedule, please contact our office as soon as possible so we can assist you and make the appointment time available to another patient.
How early should I arrive for my appointment?
New patients are encouraged to arrive a few minutes early to complete any necessary paperwork and provide insurance information.
What is considered a dental emergency?
Dental emergencies may include severe tooth pain, swelling, dental infections, broken teeth, knocked-out teeth, or injuries affecting the mouth or jaw.
Can I get a same-day emergency appointment?
We make every effort to accommodate dental emergencies as quickly as possible. Please contact our office directly for assistance.
What should I do if I knock out a tooth?
Contact our office immediately. Prompt treatment may improve the chances of saving the tooth.
What should I do if I have a severe toothache?
Contact our office as soon as possible. A severe toothache may indicate an underlying issue that requires professional evaluation.
What if I haven't been to the dentist in several years?
Many patients return to dental care after an extended absence. Our team is committed to providing a welcoming, respectful, and judgment-free experience.
Are dental procedures painful?
Modern dental techniques and local anesthetics are designed to help patients remain comfortable throughout treatment.
I feel nervous about dental treatment. Can you help?
Yes. Dental anxiety is common. We will discuss your concerns and review options that may help you feel more comfortable during your visit.
How do I know if I need treatment?
A comprehensive examination allows your dentist to assess your oral health and discuss any recommended treatment options, including the benefits, risks, and alternatives.
Do you provide dental implants?
Yes. We offer dental implant consultations and treatment options for eligible patients.
Do you provide root canal treatment?
Yes. Root canal treatment may be recommended when the inner portion of a tooth becomes infected or damaged.
Do you offer teeth whitening?
Yes. We provide professional teeth whitening options and can discuss whether treatment is appropriate for your needs.
Do you offer treatment for sleep apnea and snoring?
Yes. Oral appliance therapy may be an option for some patients experiencing snoring or obstructive sleep apnea.
Do you welcome senior patients?
Yes. We provide dental care for patients of all ages, including seniors.
Can you help me understand my CDCP coverage?
Our team can help explain how your coverage may apply to recommended treatment and discuss any potential out-of-pocket expenses.
What if I am on a fixed income?
We believe patients should understand all available treatment options and associated costs. Our team can discuss insurance coverage, CDCP eligibility, and payment options when appropriate.
Is your dentist licensed in Saskatchewan?
Yes. Dr. Erin Ellis holds a dental degree and is licensed to practise dentistry in Saskatchewan through the College of Dental Surgeons of Saskatchewan.
What infection prevention procedures do you follow?
Maidstone Dental follows current infection prevention and control protocols designed to support patient and staff safety.
How do you maintain cleanliness and sterilization standards?
Maidstone Dental follows established sterilization and infection prevention protocols aligned with guidelines from the College of Dental Surgeons of Saskatchewan and the Canadian Dental Association.
How do you support patient safety?
Patient safety is a priority at Maidstone Dental. We follow established clinical protocols, sterilization procedures, and infection prevention practices designed to support safe and effective dental care.
Still Have Questions?
Our friendly team is always happy to help. Reach out and we'll be glad to assist you.
Patient-Focused Care
Your comfort and well-being come first at every visit.
Experienced Team
Skilled clinicians trained at the University of Saskatchewan.
Comprehensive Care
A full range of dental services for the whole family, under one roof.
Welcoming Environment
A friendly, comfortable place for patients and families of every age.